Return & Exchange Policy
Our Policy
We want you to love your purchase! You may return most unworn, unwashed items with original tags within 30 days of delivery. Some restrictions apply.
How to Return
- Initiate your return through our Returns Portal
- Package items securely in original packaging
- Include all original tags and accessories
- Attach the prepaid return label (where applicable)
- Drop off at any authorized carrier location
Return Conditions
Items must be:
- In new, unused condition
- Free of stains, odors, or damage
- With all original tags attached
- In original packaging (for certain items)
Non-Returnable Items
- Swimwear & undergarments (for hygiene reasons)
- Earrings & body jewelry
- Custom or personalized items
- Final sale items (marked as such)
Refund Processing
- Refunds issued to original payment method
- Processing takes 5-10 business days after we receive return
- Original shipping costs non-refundable
- Return shipping fees are customer’s responsibility
Exchanges
For size/color exchanges:
- Return original item following standard procedure
- Place new order for desired item
We recommend ordering replacement first to ensure availability
Store Credit Option
Instead of refund, you may request:
- Store credit (issued immediately)
- No expiration date
- Can be used for future purchases
Damaged/Defective Items
If you receive a faulty item:
- Contact us within 48 hours via Support Form
- Include photos/video of issue
- We’ll provide a prepaid return label
International Returns
- Customer pays return shipping
- Mark as “Returned Goods” to avoid customs fees
- Refund excludes original shipping costs
Holiday Policy
Extended return window:
- November 15 – December 24 purchases
- Returns accepted until January 31
- Standard return conditions apply
Return Status
Track your return through our Order Tracker
Need Help?
Visit our Returns FAQ for additional information